Anger, Complaints, Delays, Hotel, Irritation, Perception, Satisfaction, Time, Travel
I’m at the airport in Anchorage. The woman standing next to me gets out her phone. She is visibly irritated.
“Yes, I’m waiting here for the shuttle. Another gentleman is waiting too. There are three of us. We called half an hour ago and you said it would be 15 minutes. You told the other gentleman you’d be here any minute. It’s been 30. We’ve already called you twice and nothing’s happened. We’re just waiting…”
…a group of at least half a dozen people walk up and pushes between us just as the airport shuttle arrives and opens its door right in front of them.
“Oh, he’s here already. Boy are they fast”